Refund Policy

We at MacUncle, are your trusted partner for software solutions for data utilities like data recovery and email transfer. With more than 15 years of experience, we have always given top-quality services to a wide range of businesses around the world. As the best in our field, we put your happiness first and are happy to offer a 30-day money-back promise. This makes sure that the return process goes smoothly and doesn't cost you anything extra.

This Refund Policy is meant to make it easier to return the product when it makes sense to do so. It refers to all of our beloved customers everywhere, no matter where they live. Rest assured that your legal rights as a customer, like those in the customer Contracts, will not change.

Eligibility Criteria for Refund

Within 30 days of the date you bought the product, you can get your money back if you meet the following conditions:

1. Satisfaction With the Demo Version

Before asking for a return, it is important to talk to our skilled technical support team about any problems with the licensed version of our software. We want you to take part in this conversation so that the problem can be solved quickly.

• Demo version of the software program worked as advertised and the licensed version failed to perform. Before claiming for a refund, you should discuss the exact issue you are facing with the software program with our technical support team and let the team resolve the issue.
• Our support team may ask for remote session or sample files or test credentials to check the exact issue you are facing and resolve the issue. If our technical support team fail to resolve the issue, the refund will be processed

Refund Not Applicable in the Following Situations

Even though we try to make sure all of our customers have a good time, there are some situations in which a return may not be possible:

1. Desired Feature Available in Another License Version:

Before you decide to buy, you should definitely try out our free version. We can't give you a return if you buy a basic license but need features that are only in a different license version. But we're here to help you upgrade your license by paying the difference in price.

2. Non-Cooperation with Technical Support:

It's important to talk to our help team as soon as possible. If you don't give our support team the information they need or stop them from fixing the problem, we can't give you a return.

3. Delay in License Delivery:

Most of the time, we send licenses to your registered email address 15 minutes after a successful sale. But in rare cases, delays may happen because of problems with the email service or because the system is down. Please look in your Spam or Junk folder and let us know if you have any trouble.

4. Software Performance:

The way our software works may change based on how the system is set up, how the email service is set up, and the features of the data files. Changes in speed or problems caused by outside factors, like email server connection limits, won't get you a refund.

6. Windows OS Version:

Please keep in mind that our Windows OS software apps, which you can find at recoverytools.com, may have different features than their Mac versions. For more information about the Windows version of the software, it is best to contact our support team or go to recoverytools.com.

How to Request a Refund

Follow these steps to get a refund if you have problems with the paid version of our app after trying the free version:

• Get in touch with our support team as soon as possible via email or our online chat. Clearly describe the problem and include photos or sample files.
• Our hardworking experts will look into the problem and work with you to find a solution. If there is no way to fix the problem, you will get a full refund within 7 business days.

---

Please get in touch with us for any query though support@macuncle.com or sales@macuncle.com